Terms & conditions

For Discover Sake events

These Terms and Conditions apply to all ticketed events held under the name “Discover Sake” or private events organised by me, Arline Lyons. Purchasing a ticket for an event, or organising a private event, constitutes an agreement to be bound by these terms and conditions. These terms and conditions may be updated without notice and any changes are effective immediately.

Personal information collected and purposes of use

• Email address: I retain email addresses of all ticket purchasers and private event organisers in order to contact participants in case of any changes to the event, and to provide customer support. This information will not be given to anyone else for any reason.

Terms and conditions for ticketed events

• Full details of each event, including minimum and maximum numbers of attendees, are available on the event detail page. If less than the minimum number of tickets are sold for an event, it will be postponed.
• I reserve the right to make changes to workshop or tasting formats and content at short notice to ensure the best experience for all.
• All event participants must be at least 18 years old.
• All event participants must disclose any food allergies before attending.
• All event participants are responsible for eating before attending the event.
• All event participants are responsible for behaving in a responsible manner, bearing in mind that they will be drinking alcohol at the event. Any participant not behaving responsibly will be asked to leave and their ticket will not be refunded.
• Participants are responsible for any loss of or damage to their belongings during the event.
• Tickets must be paid for in advance online by bank transfer, credit card or TWINT.

Cancellations and refunds for ticketed events

• If you cannot attend an event please let me know as soon as possible.
• Cancellations can only be accepted up to 48 hours before the workshop as this allows your ticket to be released for someone else.
• If you can’t make it at short notice, you can transfer your ticket to someone else – please contact me to arrange this!
• No refunds are possible if you do not attend the event, as the venue, materials, etc. have all been provided.
• Refunds will be processed as soon as possible. Please note that the transaction fees for receiving and refunding the payment will be deducted from the refund so you will not be refunded the full amount (except for payment by domestic bank transfer).

Terms and conditions for private events

• Private events are priced on an individual basis and must be paid for in full before the event.
• Details and pricing are individual to each event. Details and pricing for a previous event or guide prices for standard events are an indication only and actual event pricing may vary.
• Organisers of private events will be asked to pay the full amount when the event is agreed, with any changes incurring additioanl costs to be paid for before the event.
• Private events are planned on the basis of a specific number of people. It is not possible to accommodate more people at short notice, and no price reduction or refund is possible if less than the full number attend.

Cancellations and refunds for private events

• 20% of the full event price is not refundable as it represents work already performed for planning and organisation.
• If any private event is cancelled more than 14 days before the scheduled date, this 20% of the full event price will be retained and the remainder refunded.
• If any private event is cancelled within 48 of the scheduled date, the full event price will be retained or due immediately if not already paid, as supplies for the event will already have been ordered.

Liability and force majeure

• No liability is accepted for inability to hold an event on the advertised date and time for reasons beyond my control, including but not limited to Acts of God, emergency legislation (including infection control measures), fire, flood, epidemic, pandemic, failure of water or power supply, strike action, or transport disruption (including subsequent inability to procure materials).
• If it is not possible to hold an event on the advertised date and time, I will notify all ticket holders as soon as possible.
• The event will be rescheduled if possible, and ticket holders will be given the option to attend on the new date or transfer their ticket to another future event (on payment of any difference in ticket price).
• If a session is cancelled by Discover Sake, all ticket holders will receive a full refund.

Copyright and intellectual property

• All printed materials, the format and content of workshops and tastings, and the format and content of this site are copyright (c) 2018-2024 Arline Lyons.
• Absolutely no audio, video or audiovisual recording of events is allowed without prior written permission.
• All event attendees must respect the privacy of fellow attendees when taking photos.
• Absolutely no copying of any content given to participants at events is allowed without prior written permission.
• Absolutely no commercial use is allowed of any content appearing on this site or given to participants at events.
• Discover Sake and Arline Lyons must be acknowledged as authors of any site or event content at all times.

Delivery

No delivery of physical goods to attendees is required for these events.

Questions and customer support

Please email contact@discover-sake.com or call +41 793 701 408

Legal name and address (Impressum)

Discover Sake is operated by Japan Connect by Arline Lyons, Riedmühlestrasse 17, 8305 Dietlikon, Kanton Zürich, Switzerland.

Updated on 11 August 2024.

Questions?